Refund policy

Refund Policy

Origin Apparel Works Last updated: September 11, 2026

Origin Apparel Works produces every item to order — nothing is decorated or personalized until you place your order. Because each piece is made specifically for you (with your team name, crest, sponsor, player name, number, size, or custom design), we are not able to accept returns or offer refunds for reasons of preference, sizing, or buyer's remorse.

We stand behind the quality of what we make. If something we sent you is genuinely wrong through our error, we will make it right.

What's Covered

We will replace or refund your item if it arrives in any of the following conditions:

Damaged — the item arrives torn, stained, damaged in shipping, or otherwise not in sellable condition.
Defective — a manufacturing or decoration defect, such as peeling print, embroidery pulling out, or a garment defect not caused by wear.
Misprinted / Production Error — the name, number, team name, sponsor, design, or garment we produced does not match what you submitted and we approved for your order (i.e., the mistake is ours, not a typo or error in what you provided).
Wrong Item Shipped — you received a different product, size, or color than what you ordered.

What's Not Covered

Because these are made-to-order, personalized products, the following are not eligible for a refund or replacement:

Change of mind, buyer's remorse, or no longer wanting the item
Incorrect size selected by the customer (please check our size guide before ordering)
Spelling, name, number, or other personalization errors that were submitted by the customer and matched what was approved
Minor variations in color, print placement, or texture due to the nature of custom printing, embroidery, or differences between screen and physical product
Items damaged after delivery due to washing, wear, or use inconsistent with the care instructions
Delays caused by shipping carriers or events outside our control

How to Report an Issue

If your order arrives damaged, defective, misprinted, or incorrect:

Contact us within 7 days of delivery at quinton@pleassglobal.com or (214) 940-3434.
Include your order number, a description of the issue, and clear photos of the item (and the shipping label/packaging, if the damage looks shipping-related).
We'll review your claim and follow up, typically within 2 business days.

How We Resolve Valid Claims

For approved claims, we will, at our discretion:

Reprint and reship a replacement at no cost to you, or
Issue a full or partial refund to your original payment method.

We may ask you to return the original item (we'll provide instructions) before a replacement or refund is issued, particularly for damage or defect claims.

Team & Bulk Orders

For team, school, or organization orders, the same standards apply per item — if an individual jersey or shirt in a bulk order arrives damaged, defective, or misprinted, let us know which piece(s) are affected (with photos and the order number) and we'll replace or refund just those items.